Refund policy
At GOGO BUY, we want you to be happy with your order. If there is a problem with your purchase, please contact us and we will do our best to provide an appropriate solution.
Change of Mind
Because we ship internationally and many of our products are small personal-use or lifestyle items, we generally do not accept returns or issue refunds for change-of-mind purchases, including situations where you no longer want the item or simply change your preference after receiving it.
Please review the product description, photos, size, color, and other product details carefully before placing your order.
This does not affect any rights you may have under applicable consumer protection laws.
Damaged, Defective, Incorrect or Missing Items
Please inspect your order after delivery.
If your item arrives damaged, defective, if you receive the wrong item, or if an item is missing from your order, please contact us within 7 days of delivery at:
Please include:
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Your order number
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A description of the issue
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Clear photos or videos showing the item and the problem
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Photos of the shipping package and shipping label when relevant
This information helps us verify the issue and resolve it as quickly as possible.
How We Resolve Order Issues
After reviewing your request, we may offer an appropriate resolution depending on the circumstances, which may include:
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A replacement item
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A partial refund
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A full refund
In many cases involving damaged, defective, incorrect, or missing items, a physical return may not be required.
The resolution offered will depend on the nature of the issue and the information provided.
Returns
Please do not send any item back without contacting us first.
If a return is required, we will provide you with return instructions and the applicable return address after your request has been reviewed and approved.
Items returned without prior authorization may not be accepted or refunded.
Unless required by applicable law or otherwise agreed by us, original shipping charges and return shipping costs are not refundable.
Used and Personal-Use Items
For hygiene and safety reasons, products that have been worn, used, washed, altered, or damaged after delivery are not eligible for return or refund unless the item was defective when received.
This includes worn or used socks and other personal-use items.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
We will try to accommodate your request, but cancellation or modification cannot be guaranteed once an order has entered processing or has been shipped.
Orders that have already been shipped cannot normally be cancelled.
Refunds
If a partial or full refund is approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after the refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.
If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at:
European Union Customers
If your order is delivered to a country where mandatory consumer cancellation or return rights apply, including applicable European Union consumer rights, those statutory rights are not affected by this policy.
Where applicable, eligible EU consumers may have the right to withdraw from an online purchase within 14 days of receiving the goods, subject to applicable legal conditions and exceptions.
Contact Us
If you have any questions about an order, refund, or product issue, please contact:
We will review your request and work with you to find an appropriate solution.