Shipping policy
Thank you for shopping with GOGO BUY. We carefully prepare and ship each order and aim to make your delivery experience as smooth as possible.
Order Processing
Orders are typically shipped the day after payment has been successfully confirmed.
Once your order has been shipped, tracking information will be provided when available so you can follow the progress of your package.
Estimated Delivery Time
Most orders are typically delivered in approximately 10 days after shipment.
Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.
International shipments may occasionally take longer due to circumstances outside our control, including:
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Customs inspections or customs clearance
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Carrier delays
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Transportation disruptions
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Severe weather
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Public holidays
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High-volume shipping periods
Customs Inspections
International packages may be randomly selected for inspection by customs authorities.
Customs inspections are outside of our control. If your package is selected for inspection, delivery may take longer than the usual estimated timeframe.
Because customs processing times vary, we may not be able to provide an exact release or delivery date while a package is under inspection.
A customs delay does not necessarily mean that your package is lost.
We appreciate your patience if your shipment is affected by customs processing.
Tracking Your Order
Tracking information will be provided after your order has been shipped when available.
Please allow some time for the tracking information to update after the carrier receives the package.
During international transportation, tracking may occasionally remain unchanged for several days while the package is:
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Moving between countries
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Going through customs clearance
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Being transferred between shipping carriers
If your tracking has not updated for an unusually long period, please contact us and we will help check the shipment status.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
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Full name
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Street address
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Apartment or unit number, if applicable
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City
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State
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ZIP or postal code
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Phone number
If you notice an error in your shipping address, please contact us as soon as possible.
We will try to update the address if your order has not yet been shipped, but changes cannot be guaranteed once processing or shipment has begun.
We are not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.
Packages Marked as Delivered
If your tracking information shows that the package has been delivered but you cannot locate it, please first:
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Check around your delivery location
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Check with household members or neighbors
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Contact your local delivery carrier
If you still cannot locate the package, please contact us and we will assist you in reviewing the available tracking information.
Lost or Significantly Delayed Packages
If your package appears to be lost or experiences an unusually long delay, please contact us.
We will review the tracking information and, when appropriate, work with the shipping provider to investigate the shipment.
Depending on the circumstances and the outcome of the investigation, we will work with you to provide an appropriate solution.
International Shipping
Orders may be shipped internationally and may be subject to customs clearance procedures in the destination country.
Customs processing times vary and are determined by local customs authorities. We cannot control or guarantee the amount of time required for customs clearance.
Any applicable customs duties, import taxes, or other charges will be handled according to the requirements applicable to the destination and shipping method used for the order.
Contact Us
If you have any questions about your shipment or tracking information, please contact us at:
Please include your order number so we can assist you more quickly.